Conditions de vente
Pour tout problème rencontré en cours de commande, contactez-nous aux heures suivantes : Lundi au vendredi, 10h à 17h (HNE)
Politique de remboursement
Il n’y a pas de remboursement sur les livres déballés, ni sur les pièces, à moins d’un défaut majeur.
Service à la clientèle
En cas de besoin, communiquez avec nous :
Par téléphone : 418-914-3791 | 1-877-423-8111
Par courriel : firstname.lastname@example.org
Allouez 24 à 48 h ouvrables pour la préparation du colis, plus les délais habituels de Postes Canada.
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Vie privée et termes de service
(traduction à venir!)
By using the website nobelmix.ca (the “Site”), you consent to the following terms.
2. DEFINITION OF “PERSONAL INFORMATION”
By “personal information”, the Website Operator means any information about yourself that is personally identifiable information, including your name, mailing address, e-mail address, date of birth, sex or any information used for online payments, such as a credit card number, expiration date, security number, etc.
The following is not considered personal information: information available to the public, including information found in public telephone directories, professional and commercial directories, public records and court files, to the extent they are available to the public. Professional information such as professional names, titles, addresses and telephone numbers used for purposes of business communications, is also excluded.
3. INFORMATION COLLECTED BY THE WEBSITE OPERATOR
The Website Operator only collects personal information about you when you provide it voluntarily to the Website Operator. The Website Operator may also collect non-personal information from different sources. The Website Operator collects personal and non-personal information at different moment, including when you create an account, when you participate in certain of our promotions and when you call or email us. Information is also collected when you use the Site.
Examples of information we may collect include the following:
- Email address;
- Postal address;
- Telephone number;
- Date of birth;
- Demographic information;
- Payment information;
- Information about your device, its location, operating system and browser when you access the Site;
- IP address;
- Web pages you view;
- Links you click;
- The Website Operator’s emails you receive or open.
4. USE OF PERSONAL INFORMATION
The Website Operator collects personal information through the Site when necessary, particularly for online orders of merchandise or services or for communication with users of the Site.
The Website Operator does not require and will not keep any sensitive information such as a social insurance numbers or other data it deems irrelevant.
NO PERSONAL INFORMATION COLLECTED IS SOLD OR LEASED TO ANYONE OUTSIDE OF THE WEBSITE OPERATOR. The Website Operator does not solicit any personal information, except (i) with regard to its newsletter which is sent only to users who voluntarily registered for the newsletter and who may unsubscribe at any time and (ii) if applicable, with regard to the merchandise sold which are sent to the shipping address provided during the transaction.
The Website Operator may share your information with third party services providers for different purposes, including helping the Website Operator to provide services you want, to create and maintain databases, to prepare and distribute communications and to respond to inquiries. Information may also be collected by interest-based advertising agencies for the purpose of providing you with advertisements about products and services tailored to your interests, based on the pages of the Site you have viewed.
The Website Operator reserves the right to cooperate with law enforcement and other agencies in the context of an investigation that may require the transmission of your personal information collected through the Site. The Website Operator also reserves the right to warn other organizations of the inappropriate or illegal use of its Site by users.
It is possible that your personal information, collected via the Site, be stored on servers which are located outside Canada, including the United States. Such information may be subject to disclosure to authorized law enforcement or government agencies in response to lawful demand pursuant to the laws of these countries.
5. USE OF NON-PERSONAL INFORMATION
The Website Operator may share non-personal information with third parties. When doing so, the Website Operator may aggregate or de-identify the information so that a third party would not be likely to link the data to you, your computer or your device. Aggregation means that the data of many persons are combined so that the data does not relate to any one person and de-identify means that certain pieces of information that may be used to identify a particular person are removed or changed.
6. SECURITY MEASURES
The Website Operator pays attention to the protection of personal information and has therefore instituted reasonable security measures (firewalls, passwords, physical security, etc.) to protect users against any unauthorized access or disclosure. However, although the Website Operator strives to protect users’ personal information, it cannot guarantee the absolute security of such information as no system is immune from fraud or hacking. Neither the Website Operator nor any of its officers, directors, employees, consultants, representatives, agents, successors and assigns may be held liable in case of theft, illegal use, unauthorized disclosure, loss or the alteration or destruction of information by a third party.
If you wish to provide a testimonial or commentary about our products or services, the Website Operator may require personal information. The personal information provided through the testimonial is for the Website Operator’s exclusive use.
9. IP ADDRESSES
The Website Operator may collect the IP addresses of all users of the Site. The IP address is the number that is automatically assigned to your computer when you use the internet. IP addresses are used to diagnose potential problems with the server, manage the Site, analyze trends, track users’ movements on the Site, collect general demographic information in order to improve the Site, detect any attempt to compromise the integrity of the Site and to offer personalized content. IP addresses are not connected to any personal information.
Navigation on the Site is likely to cause the installation of cookies, which store and track your information on your computer. A cookie is a small file which does not identify you but which records the information about the navigation of a computer on a site. The data obtained is used to facilitate subsequent browsing on the Site and also allows tracking of certain statistical data which helps the Website Operator improve its Site. Refusing the installation of a cookie may prevent you from accessing certain services or parts of the Site. You may configure your computer and browser to accept or deny the installation of cookies.
11. OTHER TECHNOLOGIES
12. SOCIAL MEDIA
13. OTHER QUESTIONS
The Website Operator may be contacted at the following address:
Importation Nobehaus Inc.
1965 Rue Frank-Carrel
Québec (QC)G1N 2E6
Phone: 1 (877) 914-3791